Contact Us
If you need help with Woo Casino, email support@woocasinobonus-au.com. Our support team can assist with general account questions, payment queries, bonus information, technical problems and responsible gambling requests.
Woo Casino operates under licences issued by the Tobique Gaming Commission in New Brunswick (licence No. 0000002) and the Comoros AOFA (licence ALSI-202508056-FI2).
How to get in touch
To contact us by email, write to support@woocasinobonus-au.com. Please use the email address linked to your account where possible, so the support team can identify your request and provide relevant assistance. Never include your password or other sensitive security information in a message.
For a faster response, include your account email address or username, a short description of the issue, and screenshots if relevant. Clear information helps the team understand what has happened and reduces the need for follow-up questions. Please check that any screenshots do not display passwords, full payment details or other unnecessary personal information.
Common reasons to contact support
- Account access, profile or verification questions
- Deposit and withdrawal assistance
- Questions about bonus terms and eligibility
- Technical problems affecting the website or account
- Responsible gambling information, support or account restriction requests
Support replies are usually provided within 24 hours, although the time may vary depending on the nature and complexity of your request. If your matter concerns responsible gambling, please state this clearly in your message so it can be handled appropriately. Sending complete information in your first message may help avoid delays.