Privacy Policy

When you use Woo Casino, we may collect information that identifies you or can reasonably be connected with you. The information collected depends on how you interact with the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you browse or use the site.

Account and identity information

This may include your name, date of birth, contact details, account login information, personal preferences and other details needed to create and manage an account. We may also record information about your communications with us, including messages sent to customer support and details of enquiries or complaints.

Verification information

To help confirm identity, age and eligibility, we may request verification documents or other information. This can include documents or details used for identity checks, address checks, account security, responsible gambling processes and anti-fraud screening. Verification information is handled for the purposes for which it is collected and may be reviewed using specialist service providers.

Payment and transaction information

We may collect records relating to deposits, withdrawals, bets, gaming activity, bonuses where applicable, payment methods and account balances. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, prevent misuse, provide account support and maintain accurate financial records.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, session activity and referring website. We may also collect information about how you interact with site features so that we can maintain, improve and secure the service.

We use personal information only for legitimate business, service and legal purposes connected with operating an online gambling website. The purposes may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, requests or complaints.
• Confirming identity, age and account details where checks are required.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other prohibited or unlawful activity.
• Monitoring activity to support safer gambling practices and the responsible use of our services.
• Meeting legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to an online gambling service.
• Sending service messages, account notices, security alerts and other communications needed to operate your account.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Analysing website use, fixing technical problems, improving performance and developing services.
• Protecting our rights, users, systems and business, including enforcing applicable terms and investigating suspected breaches.

Where we rely on consent for a particular use, you may withdraw that consent. Withdrawing consent does not affect processing that occurred before the withdrawal, and it may not stop processing that is required for account administration, security, legal compliance or other legitimate purposes.

Marketing communications

You can choose not to receive promotional emails, messages or similar marketing communications by using the unsubscribe option included in the message or by contacting us. Even if you opt out of marketing, we may still send important non-promotional communications about your account, transactions, security, service changes or legal requirements.

Cookies and similar technologies

Woo Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, measure website performance and understand how visitors use the site. Some cookies may be provided by service partners that help with analytics, security, payments or other website functions. Cookies may collect information about your device, browser and activity, but they do not necessarily identify you by name.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work correctly, and some preferences or account functions may need to be set again. Your browser may also provide options to clear existing cookies and notify you when new cookies are placed.

When information may be shared

We may share information where it is reasonably necessary to provide the services, operate the website, meet legal obligations or protect users and the business. This may include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support platforms, professional advisers, auditors and other trusted service providers.

Information may also be disclosed when required or permitted by law, in response to a valid legal request, to protect safety or security, to investigate suspected wrongdoing, or in connection with a business change. Service providers may process information in Australia or another country. Where information is handled by a third party, we expect it to be managed with appropriate safeguards and only for relevant purposes.

Security of information

We use reasonable technical, organisational and administrative measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact us promptly if you believe your account has been compromised.

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where deletion is available, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@woocasinobonus-au.com. Please clearly explain your request and provide enough information for us to understand what you are asking for. We may need to verify your identity before providing information or making changes, particularly where the request concerns account, identity, payment or security information.

• For access, ask for a copy or summary of the personal information held about you.
• For correction, identify the information you believe is inaccurate or incomplete and provide the updated details where appropriate.
• For deletion, explain which information you would like removed and why. We will consider the request against our legal, security, fraud prevention and operational requirements.
• To withdraw consent to marketing, ask us to stop using your information for promotional communications. You can also use the unsubscribe option in a marketing message.

We will consider and respond to requests within a reasonable period. A request may be limited or refused where allowing it would adversely affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a legal or operational requirement. If a request cannot be fully completed, we will aim to explain the reason in general terms.

Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. Information may then be securely deleted, anonymised or retained only where a continuing purpose or obligation applies.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page occasionally so you remain informed about how information may be handled. By continuing to use the website after an update, you acknowledge the revised policy to the extent permitted by law.